At Prismpath Technology, we prioritize secure, reliable, and seamless payment processing. This Refund Policy explains when refunds are applicable, how to submit requests, and the responsibilities of both merchants and users. Please read carefully to understand your rights and obligations regarding refunds processed through our platform.

Scope of Policy

This Refund Policy applies to all users of Prismpath Technology, including individual customers, registered merchants, and business partners using our services. It covers transactions conducted via:

• Credit and debit cards
• Net banking
• UPI
• Digital wallets
• Any other supported payment method

Note: Refund policies of individual merchants for their goods or services are outside the scope of this Policy.

Eligibility for Refunds

Refund requests are valid under the following conditions:

• Duplicate or incorrect charges caused by system or processing errors
• Failed transactions due to technical or banking errors
• Overbilling resulting from merchant mistakes or gateway malfunctions
• Unauthorized transactions confirmed after fraud detection
• Incorrect payments due to merchant errors or technical issues
• Cancellations made within the merchant’s designated refund/return period

Important: For merchant-initiated refunds, Prismpath Technology processes requests only after the merchant verifies and submits them through our system.

Transactions Not Eligible for Refund

Refunds will not be provided for:

• Service or setup fees paid directly to Prismpath Technology
• Charges for completed services such as onboarding, KYC, or compliance verification
• Payments explicitly marked as non-refundable
• Transactions linked to policy violations or fraudulent activities
• Disputes raised after regulatory or network-defined timelines
• Claims without necessary documents or supporting evidence

Charges & Deductions

• Gateway fees, integration/setup fees, convenience fees, and add-on service charges are non-refundable unless caused by a platform error
• Refunds for merchant disputes may be adjusted to account for processing costs already incurred

How to Request a Refund

To initiate a refund, users should:

• Contact us at prismpathtechnologypvtltd@gmail.com or raise a support ticket via the dashboard
• Provide complete transaction details, including ID, date, payment method, amount, and reason for refund
• Submit supporting documents such as screenshots, merchant correspondence, or confirmation emails
• Respond promptly to any additional verification requests from our support team

Refund Processing Timeline

• Approved refunds are typically initiated within 5–7 business days
• Time for funds to reflect in your account depends on the issuing bank, card network, or payment partner, which is beyond our control
• Users will receive confirmation via SMS or email once the refund is initiated
• Delays may occur due to banks, payment processors, or merchant practices

Chargebacks & Reversals

• If a customer disputes a transaction with their bank or card issuer, a chargeback process is triggered
• Prismpath Technology coordinates with the merchant and may request supporting documents
• If the chargeback is upheld, the customer receives the refund, and the merchant bears any associated fees or charges

Taxes & Additional Costs

• Taxes, including GST, are refunded only if permitted under applicable law
• Administrative fees, processing charges, or third-party deductions may apply and will be specified in the refund confirmation

Merchant Responsibilities

• Merchants are primarily responsible for approving or rejecting refunds for their goods or services
• Prismpath Technology acts as a facilitator, processing refunds only after merchant approval, except in cases of fraud or platform errors
• Merchants must maintain clear refund policies and cooperate during dispute resolution
• Non-compliance may result in withheld settlements or suspension of services

Policy Updates

This Refund Policy may be updated periodically due to regulatory changes, platform enhancements, or industry practices. Updates will be posted here with a revised “Last Updated” date. Continued use of the platform indicates acceptance of any changes.

Contact Us

For queries, clarifications, or assistance related to refunds, please contact us at prismpathtechnologypvtltd@gmail.com.